Measuring Our Patients’ Experience

It’s one thing to strive to understand the spiritual and emotional needs of our patients, it’s another to make sure we meet them all the time.

Survey: "Staff Addressed My Emotional and Spiritual Needs"

(Higher numbers are better.)

What does this mean?

After their discharge from the hospital we ask patients to rate their care through a written survey (Press Ganey). Patients respond to survey questions on a five-point scale ranging from very poor to very good. The score shown is the percent of time patients scored us at the highest level (very good). This score puts us in just about the top 25% of hospitals; however, we want to be in the top 1%.

What are we planning to do?

Spiritual care staff are working with front-line staff to broaden understanding of how to meet patients’ emotional and spiritual needs.